Data Deletion

Last updated: August 11, 2026

You can delete your Solaiq Platform account and all associated data at any time — either directly from within the platform, or by contacting us if you can no longer access your account.

What gets deleted

Deleting your account permanently removes:

Your installer account — company name, email, hashed password
Your uploaded logo, if any
Your pricing configuration and proposal settings
All projects under your account, including client names, addresses, load data, and generated proposals
Your support ticket history and account activity records

Deleting your account also deletes your clients' project data, since it is stored under your account. If you need records for your own business or client purposes, export or save what you need before proceeding — there is no way to recover it afterward.

How to delete your account

There are two ways, depending on whether you can still log in:

Option 1 — Self-service from within the platform (immediate)

Log into your account, go to Configuration → Proposal Config → Danger Zone, and click Delete my account permanently. You'll be asked to confirm your password and type DELETE to proceed. Deletion happens immediately and cannot be undone.

Option 2 — Email request (if you can't access your account)

Email solaiqph@gmail.com from the address on your account with the subject line "Delete my account". We'll confirm your identity before proceeding. Your account and all associated data will be deleted within 30 days of a confirmed request.

Deactivation vs. deletion

If you want to stop using the platform temporarily without losing your data, you can deactivate your account instead. Deactivated accounts retain all data and can be reactivated by contacting support. Deactivation is also available from the Danger Zone in your account settings.

Questions

Solaiq Platform

Email: solaiqph@gmail.com